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Service + Support

Life is pretty great when you’ve created a unique, intuitive smart home automation system that takes care of all the little things so you don’t have to. You’ve made home life easier and happier, because why not? You spend more time at home now than ever before. 

Your smart home automation system is simple to use, but the tech behind it isn’t, and although we have designed you a state-of-the-art home automation system with reliability and consistency at its core, the truth is, home electronics need maintenance, service, and support—not unlike your furnace or car.

So when something comes up, we’ll do our best to make it right.

Create A New Service Request

Please fill out the contact form below if you have any support related requests.


Be sure to be as detailed as possible in your description of the problems being experienced.

Our team will reach out to you shortly.

We will do our best to schedule a service visit within one week from your request.

Thanks for submitting!

Types of Service

Please allow up to 24 hours for a response


Weekday Business Hours – Free

Weekends & Evenings Requires A Service Plan


Weekday Business Hours – Free

Weekends & Evenings – Requires A Service Plan


 Weekdays & Weekends – Requires A Service Plan

Our Promise

All work completed by IQ Automation carries our 90 Day limited warranty on equipment and installations. All installations include one (1) service call or training session scheduled within 90 days of install date. 


After 90 days, systems that malfunction as the result of product software, firmware or product failure are subject to standard service rates. Our rate covers diagnosing and/or replacement of problematic equipment. Further visits may be required after diagnosing and will be charged at the same hourly rate.


What We Do Not Cover

  • Product purchased by client as well as any interference caused by the product.

  • Third party interference with technology.
    (Pre-owned client product, cable provider outages, power disruptions, etc.)

  • Physical damage or alteration carried out by user or third party to IQ Automation installations. 

  • Re-mounting. We make recommendations and discuss with you the height or location of your TVs and equipment. Once we agree on installation and work is done, unmounting and moving equipment is subject to standard service rates.

Service Request

I would like to express our gratitude to the team at IQ Automation for their professionalism, trust and ability to deliver and install as promised.

We needed to upgrade our antiquated home and cottage sound systems with easier iPhone control. As well, we wanted a turn-key solution to add a large screen television integrated with the same sound system. 
Pedro sourced a great TV, installed it, and left the place spotless.
The follow up to ensure everything was running smoothly, was also excellent .

Thank you for a great job!

S.F, Toronto + Lake Simcoe, Oro-Medonte

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